Bermondsey Carpet Cleaners Privacy Policy
This Privacy Policy explains how Bermondsey Carpet Cleaners collects, uses, stores, shares and protects your personal data. It applies to all Bermondsey Carpet Cleaners customers in the Bermondsey area who use our carpet cleaning and related services, whether you contact us online, by post or in person.
We are committed to respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and any other applicable data protection laws.
Who we are and scope of this policy
Bermondsey Carpet Cleaners is a carpet and upholstery cleaning service operating in the Bermondsey area. When we refer to we, us or our in this Privacy Policy, we are referring to Bermondsey Carpet Cleaners as the controller of your personal data. This means we decide how and why your personal data is processed.
This Privacy Policy covers all personal data we process about our customers and prospective customers in the Bermondsey area, including information collected before, during and after the provision of our services.
Personal data we collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Identification and contact details: name, address, property access details where relevant for attending your premises, and general contact information you choose to provide to us.
Booking and service details: information relating to your booking and our services, such as preferred dates and times, details about the areas to be cleaned, notes about special requirements or instructions, and records of services provided.
Payment and transaction information: details of payments you make to us and your payment history with us. We do not store full payment card details if electronic payments are processed by an external payment provider. Only necessary transaction information is retained, such as payment method type, amounts and dates.
Communication data: records of your communications with us, including enquiries, complaints, feedback, quotes and any information you choose to give us during those communications.
Technical and usage data: if you visit our website, we may collect technical information such as your IP address, browser type and how you use our website. This may involve the use of basic cookies or similar technologies for essential website operation or analytics.
Marketing preferences: your preferences for receiving marketing communications from us and records of your consent where required.
Lawful bases for processing your data
We only process your personal data when we have a valid lawful basis to do so under the UK GDPR. The main lawful bases we rely upon are:
Performance of a contract: we process your personal data to provide our carpet cleaning and related services, to manage your bookings, to communicate with you about your appointment, to take payment and to respond to your requests. Without this information, we may not be able to enter into or perform our contract with you.
Compliance with legal obligations: we may process certain data where it is necessary for compliance with legal requirements, such as maintaining accurate records for tax and accounting purposes, responding to lawful requests from authorities, or complying with health and safety obligations.
Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This may include managing and improving our services, keeping appropriate business records, preventing fraud, handling customer service queries and informing you of similar services you have previously used, where permitted by law.
Consent: in some cases, we may rely on your consent, for example where applicable law requires your consent to send you certain forms of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To manage enquiries and bookings, including providing quotes, confirming appointments and updating you about any changes.
To deliver our cleaning services at the correct address and according to your instructions and preferences.
To take and process payments and manage any refunds or adjustments.
To provide customer support and handle complaints, disputes or feedback.
To maintain accurate business and financial records.
To improve our services, operations and customer experience, including analysing how customers use our services.
To send you service updates, important notices and, where permitted, information about similar services or offers from Bermondsey Carpet Cleaners.
To protect our business and customers, including preventing and detecting fraud or misuse of our services.
Data sharing and processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as processors who process data on our behalf or as independent controllers where they determine their own purposes and means of processing.
Processors: we may use external service providers such as payment processing companies, information technology and system support providers, companies providing secure data storage or email delivery services, and providers supplying booking or customer management tools. These providers are only allowed to process your personal data in accordance with our instructions, must keep it secure and are not permitted to use it for their own purposes.
Other recipients: we may share personal data with professional advisers such as accountants or legal advisers where necessary, and with authorities or regulators where we are legally required to do so or where it is necessary to protect our rights, our customers or others.
We do not sell your personal data to third parties.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is protected with an equivalent level of protection to that required under UK data protection law. This may involve using standard contractual clauses or relying on other appropriate safeguards recognised by the law.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we retain customer and booking records, including basic contact details and transaction information, for a period that allows us to respond to queries, deal with complaints, keep accurate business records and comply with tax laws. After this period, data that is no longer required will be securely deleted, anonymised or otherwise removed from our systems.
The retention period may vary depending on the type of data and the legal or regulatory requirements that apply. We regularly review our retention periods to ensure personal data is not kept for longer than necessary.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricted access to personal data, the use of secure systems and regular review of our data handling practices.
While we strive to protect your personal data, no system can be completely secure. You are encouraged to take steps to protect your own information, particularly when sharing details over the internet.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but they generally include the following:
Right of access: you have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: you have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you may have the right to request that we delete or remove your personal data where there is no longer a valid reason for us to keep it.
Right to restriction: you may have the right to ask us to restrict the processing of your personal data in certain situations, for example while we check its accuracy or consider an objection you have raised.
Right to object: you may have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including for direct marketing purposes.
Right to data portability: in some circumstances, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to ask us to transfer it to another organisation where this is technically feasible.
Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to the personal data we hold about you, you can contact us and provide sufficient information to identify yourself and your request. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data as a Bermondsey Carpet Cleaners customer.
