Terms and Conditions for Bermondsey Carpet Cleaners
These Terms and Conditions set out the basis on which Bermondsey Carpet Cleaners provides domestic and commercial carpet cleaning, upholstery cleaning, and related specialist cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a fair, clear, and lawful service arrangement. They explain how bookings are accepted, how payments are handled, when cancellations may apply, how liability is managed, and how waste is dealt with in line with relevant rules. They also confirm which law applies if any dispute arises. For the avoidance of doubt, references to “we”, “us”, and “our” mean Bermondsey Carpet Cleaners, while “you” and “your” mean the customer, client, or person authorised to arrange the service.
These terms apply to all carpet cleaning services provided by us, whether the work is booked for a house, flat, office, or another premises. They should be read together with any quotation, service notes, or written confirmation issued before the visit. If there is any inconsistency between a quotation and these terms, the quotation will apply only to the extent that it specifically changes the relevant point. Nothing in these terms affects your statutory rights as a consumer under UK law. Bermondsey Carpet Cleaners aims to provide a professional service, but certain results depend on the condition, age, fibre type, prior treatment, and wear of the carpets or fabrics being cleaned.
By requesting a service, you confirm that you have the authority to instruct the work at the property concerned and that you have read and accepted these terms. If you are booking on behalf of a landlord, managing agent, tenant, business, or other third party, you confirm that you have permission to do so. These terms are intended to support a straightforward and transparent relationship between the customer and Bermondsey Carpet Cleaners while reflecting standard UK service expectations.
Booking process begins when you provide the details needed for an estimate or quotation, including the type of cleaning required, the area or items to be cleaned, and any relevant access or condition information. We may ask for photos or further clarification in order to understand the work and give an accurate price. Any estimate given before a site inspection is based on the information you supply and may change if the actual condition differs materially from that description. A booking becomes confirmed only when we have accepted it, issued confirmation, and, where requested, received any deposit or prepayment.
We reserve the right to decline or reschedule a booking where there are safety concerns, unsuitable conditions, inaccessible premises, a risk of damage, evidence of pest infestation, or a conflict with the equipment or methods required. The customer must ensure that the area is reasonably prepared for cleaning, including access to water and electricity where necessary, and that fragile or valuable items are removed or protected. Where a parking permit, site induction, security check, or building access arrangement is required, you are responsible for arranging this in advance unless we specifically agree otherwise. If access is delayed or unavailable, waiting charges or cancellation fees may apply.
We aim to arrive within the agreed time window, but all appointment times are approximate unless expressly guaranteed in writing. Delays may occur due to traffic, weather, technical issues, or earlier jobs taking longer than expected. If we are delayed, we will make reasonable efforts to keep you informed. If the premises are unavailable on arrival, or if the work cannot proceed because the customer or an authorised representative is absent and no prior arrangement has been made, the booking may be treated as cancelled by the customer and charged accordingly. 
In some cases, we may recommend that the customer postpone cleaning until repairs, drying, or other preparatory work has been completed.
Payments must be made in the manner and by the time stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due immediately after completion of the service and before departure from the premises. We may accept bank transfer, card payment, or another approved method, but cash, cheques, or split payments may not always be available. For larger commercial contracts or repeat services, we may require a deposit, staged payment, or invoice terms agreed in writing before work begins. All prices are stated in pounds sterling and may be subject to VAT where applicable.
If the actual work required differs from the original quotation because of stain severity, unexpected soil levels, additional rooms, extra items, or access complications, we may revise the price before continuing, provided the revised cost is explained clearly. You will have the opportunity to accept or decline the revised scope, although if work has already started and the increase reflects a genuine difference in conditions, you may still be liable for reasonable charges for labour and materials used up to that point. Discounts, promotions, or special offers are valid only for the period and conditions stated and may be withdrawn at any time before a booking is confirmed.
Late payment may result in administration charges, statutory interest, debt recovery costs, or other lawful remedies if payment remains outstanding after reasonable notice. Any card processing fees, bank charges, or international transfer costs imposed by your provider are your responsibility. Ownership of any goods cleaned does not pass to us, and this clause does not affect any consumer rights regarding disputed services. If you dispute an invoice, you must notify us promptly and provide full details so the matter can be reviewed fairly. 
We may withhold further services until outstanding balances are resolved.
Cancellations and rescheduling should be requested as soon as possible. If you cancel or postpone a booking with sufficient notice before the appointment, we may agree to reschedule without charge. However, where short notice is given, particularly if staff, equipment, and travel time have already been allocated, a cancellation fee may apply. The exact fee will depend on the notice period, the size of the job, and any costs already incurred. In general, cancellations made very close to the appointment time may be charged in full or in part where this is reasonable and permitted by law.
If we need to cancel or postpone due to illness, unsafe conditions, severe weather, equipment failure, or any other reason beyond our reasonable control, we will offer an alternative date where practicable. We will not be liable for inconvenience or indirect loss caused by such changes, provided we act reasonably and without avoidable delay. Where a customer repeatedly rearranges or cancels at short notice, we may refuse future bookings or require advance payment before accepting any further work. If you wish to cancel a service that has already begun, you must pay for all work completed, including preparation and travel where applicable.
Liability is limited to the extent permitted by law. Bermondsey Carpet Cleaners will use reasonable care and skill when performing carpet cleaning services, but we cannot guarantee the removal of all stains, odours, allergens, or pre-existing marks. Some materials, dyes, coatings, and backings are delicate or unstable and may react unpredictably to cleaning methods, moisture, temperature, agitation, or chemicals. We are not responsible for outcomes caused by hidden defects, pre-existing damage, poor previous cleaning attempts, fading from light exposure, wear and tear, or failure to follow our aftercare instructions. Cleaning is inherently risk-sensitive, especially where items are old, fragile, or already compromised. 
Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Where we move furniture, fixtures, or portable items as part of the service, we will do so only where it is reasonable and safe to do so. You should remove personal, valuable, fragile, or irreplaceable items before the appointment. Unless we expressly agree otherwise, we are not responsible for moving heavy, built-in, electrical, or hazardous items. If you request that we move items, you do so at your own risk unless damage is caused by our negligence. Any pre-existing marks, loosened fibres, scratches, or structural weaknesses should be reported before work begins. We may take reasonable photographs before and after the job for record-keeping, quality control, and dispute resolution.
Our liability for loss or damage caused by our proven negligence will normally be limited to the cost of repairing the affected item or, where repair is not reasonably possible, to the fair market value of the item immediately before the loss, taking account of age, condition, and depreciation. We will not be liable for loss of profit, business interruption, loss of opportunity, or any indirect or consequential losses. You must notify us of any alleged damage as soon as reasonably practicable and in any event within a reasonable time after the service, with supporting evidence where available. Failure to allow us the opportunity to inspect the issue may affect any claim.
Waste regulations require that any waste arising from our work is handled responsibly and in accordance with applicable UK environmental law. We will not knowingly dispose of controlled, hazardous, or regulated waste except through lawful and appropriate channels. For routine carpet cleaning, waste may include dirty water, removed debris, disposable cloths, and empty product containers. These will be managed using suitable disposal practices. If you ask us to remove waste from the premises, you confirm that it is not hazardous unless disclosed in advance and accepted by us. Any special disposal charges will be explained before they are incurred. We may refuse to handle materials that could present a health, environmental, or regulatory risk.
You must disclose all relevant information about the items or areas to be cleaned, including contamination, pet accidents, bodily fluids, mould, chemicals, or any substance that may affect health and safety or waste handling requirements. If the premises contain potentially contaminated materials, specialist waste disposal, or biohazard conditions, we may decline the work or require additional measures, certification, or subcontracted specialist support. You agree not to place us in breach of any environmental, waste carrier, or health and safety regulation. Where applicable, you are responsible for obtaining any landlord, management company, or building consent needed for the service.
Health and safety is an important part of every carpet cleaning appointment. You must ensure that the workspace is reasonably safe, that pets and children are kept away from wet or treated areas, and that any known hazards are disclosed before the visit. We may pause or stop work if the conditions are unsafe or if continuing would create a risk to people, property, or equipment. We may also refuse to use a product or method if we believe it would be unsuitable for the material or environment. Any drying times, ventilation requirements, or aftercare advice provided by us should be followed carefully to reduce risk of re-soiling, odour, or shrinkage.
General provisions apply to all carpet cleaners terms and conditions issued by us. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will mean that we have waived it. We may update these terms from time to time to reflect legal, operational, or commercial changes, and the version in force at the time of your booking will apply to that booking unless a later version is expressly agreed.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If a dispute arises, both parties should first try to resolve the matter informally and in good faith before starting formal proceedings. This approach is intended to promote a practical and cost-effective resolution of any issue connected with the service.
By confirming a booking with Bermondsey Carpet Cleaners, you acknowledge that you have read, understood, and accepted these service terms. You also confirm that the information supplied to us is accurate to the best of your knowledge and that you will cooperate with reasonable requests needed to complete the work safely and effectively. Our aim is to provide a dependable carpet cleaning service with clear expectations, lawful handling of payments and waste, and a balanced approach to liability. If you are unsure about any part of these terms before booking, you should review them carefully and ensure that the service you request is suitable for your needs.
